Awaken was founded by process and technology professionals in Silicon Valley with a passion for the potential of the digital music lifestyle. In searching to convert their own music collections to digital format they became disheartened by the standard practice of misleading prices, poor customer service, and failure to address environmentally impactful waste streams. Awaken was created to provide an alternative to anyone wanting to make the jump to the digital music lifestyle easily and responsibly.

Awaken is a Delaware based Limited Liability Company founded in 2004 with its headquarters in Menlo Park, California.

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Awaken enables individuals to quickly and easily convert their CD collections into digital format. Our Signature Service comprehensively spans the conversion process and includes CD pick up, CD repair, CD conversion into a variety of sampling rates/codecs, organization of CD's by artist into a storage binder, and convenient jewel box recycling. This not only saves our customers a tedious and time intensive task, but also makes it easy to responsibly eliminate the environmental impact of jewel box waste.

Awaken uses state-of-the-art technology to individually convert each CD quickly to produce a quality digital copy. All conversions are made on the customer's behalf and are returned to the customer. No music copies of any kind are retained by Awaken.

Awaken believes in the pursuit of relentless customer service. This means we will do whatever it takes to make it right, while striving to always do it right the first time. We appreciate every opportunity to exceed our customers' expectations while we assist them in making the move to digital music easily and responsibly.

Awaken supports the intellectual property rights of recording artists and understands the importance of copyright protection. Awaken will never make copies of unlicensed music or retain copies of legally converted music that belongs to someone else.

Awaken believes every business has a responsibility to the community in which it operates. We operate our business with an awareness of how it impacts the community in the long term. We believe in using sustainable and recyclable materials as well as avoiding the creation of unnecessary waste streams. We seek to make it easy and affordable for our customers to take advantage of our recycling services and encourage our competitors to do the same.

At Awaken we stand behind our service, our products, and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If for any reason you are not completely satisfied with our service we will seek to replace that service or address your concern. If we determine we are unable to satisfactorily address your concern we will refund the credit card used to make your original purchase.

To enable us to quickly respond to any service issue please mail: support@awaken.com.